Prisma Health Telephone Triage Nurse

Company: Prisma Health
Location: Greenville
Posted on: April 1, 2025

Job Description:

Inspire health. Serve with compassion. Be the difference.Job SummaryWe are seeking a highly skilled Registered Nurse to join our Telephone Triage program at Prisma Health.Key Responsibilities

• Provides assistance to callers transferred from GCEMS 911 dispatch, utilizing established guidelines for telephone triage, to assess and assist the caller by providing information, scheduling a medical appointment, and referring back to 911 or other means to meet the caller's medical need.
• Accomplishes the responsibilities of this position by integrating and maximizing the work of various disciplines, resources, and services across departmental lines and those agencies participating in this program.
• Provides clinical direction to patients and families calling with questions or medical direction regarding both pediatric and adult patients.
• Demonstrates clinical competency utilizing evidence-based practices/research in all areas of the nursing process.
• Works with internal and external sources to assure a smooth and efficient handling of all patient calls and compliance with applicable state and federal regulations.
• Collaborates as appropriate with other departments to ensure efficient processes and facilitate problem-solving.Accountabilities
  • Performs activities within the scope to handle and increase the call volume.
  • Completely and accurately documents all activity.
  • Collects data and completes nursing assessment utilizing appropriate area and/or age-specific standards/policies and tools.
  • Identifies/assesses patient/family learning needs and teaches accordingly.
  • Communicates with the patient/family's need for education/teaching to others in the healthcare continuum.
  • Coordinates patient appointments as appropriate with designated offices and agencies.
  • Performs follow-up phone calls on all callers within 16 hours of the original call and documents and provides additional referrals and follow-up as needed.
  • Maintains a positive attitude in the department, accepts change, and embraces opportunities to positively contribute to the department.RequirementsAssociate's Degree - Nursing3 years - Acute care nursing experienceSC Registered Nurse certificationVariable shifts, evenings/weekends

Keywords: Prisma Health, Greenville , Prisma Health Telephone Triage Nurse, Healthcare , Greenville, South Carolina