Technical Client Support Specialist
Company: VirtualVocations
Location: Athens
Posted on: April 14, 2025
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Job Description:
A company is looking for a Client Support Specialist - Tier
2.
Key Responsibilities
Communicate directly with clients, handling conflicts and urgent
issues professionally
Perform technical troubleshooting to ensure clients' sites are
operational and resolve complex issues
Contribute to client self-help initiatives by creating knowledge
base articles and identifying patterns for escalation
Required Qualifications
Two years of experience in technical support or a similar role
Familiarity with DNS records, domain registration, and
software/hardware troubleshooting
Proven ability to manage multiple support channels effectively
Experience with help desk software such as Salesforce, Zendesk, or
Intercom
Bachelor's Degree or equivalent experience
Keywords: VirtualVocations, Greenville , Technical Client Support Specialist, IT / Software / Systems , Athens, South Carolina
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here to apply!
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