Guest Experience Associate - Call Center

Company: Carowinds
Location: Charlotte
Posted on: October 23, 2024

Job Description:

Overview:Do you enjoy helping people, do you feel your best when you are able to put a smile on someone's face? Our Guest Experience team is the place for you! We spend our days ensuring that our guests experience the best day ever! We recognize that sometimes the small things matter the most. We work hard to be problem solvers and pride ourselves on doing just that. - -The Guest Experience team provides the best guest experience regardless if the team member is working in a stationary position, mobile position, or assisting guest via phone or online chats. Associates in these roles are responsible for providing excellent guest assistance to maintain guest satisfaction. The department resolves guest conflict while upholding the highest levels of courtesy, cleanliness, safety, service, and integrity. -Act as an Ambassador for guests throughout the park and in the Guest Experience Office. Document and resolve guest conflict and solve any concerns in a polite and professional manner, and answer guest questions while ensuring our guests are having a superior experience. -Provides exceptional guest experiences inside the park though spontaneous interactions that make the day rewarding for both the guests and associates. -Answers guest questions coming into the park through the Call Center and provide guest information and tips to have the most amazing experience at the park. -May work within the Guest Experience Office, Family Care Center, Mobile Guest Experience, Call Center, and Height Check. -Help troubleshoot difficulties guests are experiencing to minimize interruptions to the guest experience and provide the guest with an amazing experience during their visit. - - -Positions are currently available for those who are 18 or older.
Responsibilities:Looking for a rewarding job that's also FUN? Carowinds offers convenient hours for any college student, retiree, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. -Our associates are enthusiastic about their work because they create fun and memories to last lifetime! They also enjoy:

• Casual work attire (uniform provided)
• FREE admission to Carowinds and other Cedar Fair parks
• Discounts on food and retail items
• A fun and engaging work environment, perfect for making friends
• Flexible work schedule
  Qualifications:
  • 1-2 years related experience to customer services
  • High School Diploma or GED
  • Ability to manage high stress environments/situations and make critical operation decisions without guidance from supevisor.
  • Ability to manage multiple scenarios/tasks at one time with some distractions.
  • Proficient with office systems & software, not limited to Microsoft Office Suite.
  • Ability to understand English at a level sufficient to receive and perform basic job assignments and instructions.
  • Ability to work nights, weekends and holiday periods to meet business needs.
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. -Our associates are crucial to providing guests with a variety of engaging activities that reflect and uphold our five core values of Courtesy, Service, Cleanliness, Safety, and Integrity and promote inclusion among all associates. -

Keywords: Carowinds, Greenville , Guest Experience Associate - Call Center, Other , Charlotte, South Carolina