MyChart Customer Support Representative

Company: VirtualVocations
Location: Charlotte
Posted on: October 24, 2024

Job Description:

A company is looking for a MyChart Customer Support Representative to assist patients with account activation and navigation of the MyChart Portal.

Key Responsibilities

Serve as the first point of contact for customers via phone, chat, and ticket submissions
Utilize knowledge base resources to troubleshoot and resolve customer inquiries
Maintain performance metrics while providing excellent customer service

Required Qualifications, Training, and Education

Previous experience with Electronic Healthcare Record (EHR) systems preferred
Experience in a healthcare setting, such as a medical assistant or central scheduler, preferred
Strong PC skills and ability to troubleshoot relevant issues
High School diploma or GED required
1 year of experience supporting MyChart is a plus

Keywords: VirtualVocations, Greenville , MyChart Customer Support Representative, Other , Charlotte, South Carolina

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